Areas impacted by Leadership Character
Learn how you can benefit from ROC
Character & Innovation
ROC will support you to build a leadership culture that creates the space of trust in which responsible empowerment and innovation can grow.
Character & Compliance
The ROC study reveals that companies whose leadership follows the four keystone Character Principles are at lower risk than comparable companies with self-focused leadership.
Character & Digitalization
Digitalization is the end of fiefdoms. It comes with maximum internal networking and consistent processes, completely new dimensions of customer experience, and above all: the transition to radically different business models.
Character & Employee Engagement
The Gallup Engagement Index shows: 15% are fully committed, 70% show low commitment and the remaining 15% are disengaged. What are the reasons and which hidden reserves of creativity and productivity could be uncovered?
Character & Collaboration
In order to achieve real customer focus and create new market opportunities and synergies, companies have to move to a constructive, trustworthy cooperation across departmental and functional boundaries. It is necessary to create transparency, share know-how and establish accountability.
Character & Customer Centricity
Leadership culture permeates all levels of the organization down to ultimately shaping the customer experience. Only the employee who experiences a balance of appreciation and responsibility will focus on the customer's needs and fully respond to them. Showing compassion in your interactions with employees will shape customer relations, creating trust in the company and brand.
The 4 Keystone Character Principles
a culture of Character, risk management, and workforce engagement
The 25 Keystone Character Habits that the ROC research has identified to have a consistent, measurable, and predictable relationship with business results are categorised into four Keystone Character Principles:
integrity, responsibility, forgiveness, and compassion.
Research shows that the most successful leadership teams have a reputation for being strong in all four Keystone Character Principles. They indicate how specific factors of engagement interact with each other and influence the company´s culture and workforce engagement.
Leads to a Culture of Accountability
- Tell the truth
- Acting consistently with principles, values, and beliefs
- Standing up for what is right
- Keeping promises
Leads to Confidence in Management
- Taking responsibility for personal choices
- Admitting mistakes and failures
- Embracing responsibility for serving others
Leads to Innovation
- Letting go of one´s mistakes
- Letting go of others´ mistakes
- Focusing on what´s right versus what´s wrong
Leads to Collaboration
- Empathize with others
- Asking for help
- Empowering others
- Actively caring for others
- Commitment to others´ development